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ALL SALES FINAL: Monster Vending sells used and refurbished machines (not new and are not represented to be in like new condition) and most items have to be shipped via freight companies. Make sure you purchase the correct items to meet your individual needs. By using this site you the customer agrees that you have read and understand the description of all equipment and that if items are purchased from this site all sales are final and no refunds will be given for any reason. There is no 'Cooling off period' for buyers remorse or warranty issues. Should you have a warranty issue it will be taken care of under the terms of our warranty page. *PARTS ORDERED BY MISTAKE: Should you order the wrong parts by mistake you have the following options; you can return the parts for full credit (minus shipping cost) towards the correct parts, should we carry them. If this option is taken then you are responsible for the shipping cost both ways plus any overage cost if the part you need costs more than the part that you bought. Should we fail to carry the correct parts that you need then you can return the parts for store credit in the form of a gift certificate that will be emailed to you, (minus shipping originally paid) plus a 15% restocking charge. The store credit will not expire and can be used any time just like cash at our website, in all or in part for future purchases.